Je88 is fully committed to protecting the privacy and personal data of every member. This policy transparently explains how we collect, use, store, and safeguard your information.
Our Privacy Commitment
Every je88 action concerning member data is guided by these six core principles. These principles are not just promises — they are the foundation of how we operate every day.
Your personal data will never be sold, rented, or shared with advertisers or third parties without your explicit consent, except where required by law.
All data transmitted between your device and je88 servers is protected by 256-bit SSL encryption — the same security standard used by major banking institutions.
Je88 only collects data that is strictly necessary for platform operations. We do not request irrelevant or excessive information from members.
You have the right to access, correct, or request deletion of your personal data at any time. Control over your data remains in your hands.
This policy is written in clear, plain language. We do not hide information in complex legal language or implied terms.
Je88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations to ensure your rights are fully upheld.
When you register and use the je88 platform, we collect several categories of information to ensure a safe, smooth, and personalised gaming experience. The information collected falls into three main categories:
Information You Provide Directly:
Automatically Collected Information:
Minimal Collection Principles: je88 only collects data needed for the stated purposes. We do not collect sensitive personal information such as medical records, religious beliefs, or political views.
Every piece of information collected by je88 is used for a clear and legitimate purpose. We do not use your data for any other purpose without first obtaining your consent.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, date of birth, ID document | Legal obligation |
| Deposit & withdrawal processing | Banking details, transaction records | Contract performance |
| Account security & fraud prevention | IP, session data, account activity | Legitimate interests |
| Service communication & support | Phone number, support records | Contract performance |
| Marketing & promotions (with consent) | Contact information, gaming preferences | Member consent |
| Platform improvement & analytics | Anonymous usage data | Legitimate interests |
You may withdraw consent for the use of your data for marketing purposes at any time by contacting the je88 support team. Withdrawing consent will not affect the core services of the platform.
Je88 takes a layered approach to protecting members' personal data. All information is stored on secure servers protected by multiple layers of technical and organisational security controls.
Your personal data will be retained for the duration your account is active, plus any period required by Malaysian law. After account closure and the mandatory retention period ends, your data will be securely deleted or anonymised.
Retention Period: Transaction and account records are retained for a minimum of 7 years in accordance with Malaysian legal requirements applicable to licensed financial and gaming institutions.
Je88 does not sell members' personal data to any third party under any circumstances. However, there are specific situations where we may need to share information with trusted partners to ensure the platform operates properly.
Third parties that may receive your data include:
All third-party partners working with je88 are required to sign a strict data protection agreement and are audited regularly to ensure their compliance with our privacy standards.
Je88 has never and will never share members' personal data with advertisers, marketing companies, or any party for commercial purposes without your explicit consent.
The je88 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform performance. The following are the types of cookies we use:
You can manage cookie settings through your browser settings. Disabling certain cookies may affect the functionality of the je88 platform, particularly features that require active session authentication.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights, which you may exercise at any time:
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete personal data held in our records.
Request deletion of your personal data after account closure and once the mandatory retention period has expired.
Object to the processing of your data for direct marketing or profiling purposes at any time.
Receive your personal data in a structured, electronically reusable format.
Request restriction of your data processing under certain circumstances while a dispute is pending resolution.
To exercise any of the above rights, contact the je88 support team via live chat or email at [email protected]. Requests will be processed within 30 business days in accordance with PDPA requirements.
The je88 platform is exclusively for adults aged 18 and above. je88 does not knowingly collect, store, or process any personal data from individuals under the age of 18.
Should we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and discover that your underage child has registered a je88 account, please contact us immediately at [email protected] so that appropriate action can be taken promptly.
The je88 platform may contain links or integrations to third-party services such as game providers, payment processors, and support platforms. The je88 Privacy Policy applies to the je88 platform only.
Je88 is not responsible for the privacy practices or content of third-party websites and services. We encourage you to read the privacy policy of each third-party service you access through the je88 platform.
All game and payment providers integrated with je88 undergo a security and privacy compliance assessment before being permitted to operate within our platform ecosystem.
Je88 reserves the right to amend this Privacy Policy from time to time to reflect changes in legislation, industry best practices, or the way our platform operates. Any amendments made will be published on this page with the latest update date.
For significant amendments that affect how we process your personal data, je88 will endeavour to notify you via in-platform notifications or through your registered phone number, at least 14 days before the amendments take effect.
Continued use of the je88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.
If you have any questions, concerns, or complaints regarding how je88 handles your personal data, our privacy team is ready to assist. We take every privacy inquiry seriously and will respond promptly.
For more information about your rights under Malaysia's PDPA, you may refer to the official website of the Department of Personal Data Protection Malaysia. If you are dissatisfied with how je88 handles your privacy complaint, you have the right to lodge a complaint with the relevant data protection authority.
Please also refer to Terms and Conditions us to fully understand your rights and responsibilities as a je88 member.
Ready to Get Started?
With high-grade data protection and a multi-layered security system, you can enjoy all je88 games with complete confidence. Register today and join over 500,000 Malaysian members who have trusted je88.